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The Big Give - Frequently Asked Questions


Where should I make my online donation during the Christmas Challenge?

The link will be published here shortly.

What if I am donating from abroad?

As the Christmas Challenge is hosted in the UK, all references to time are Greenwich Mean Time, or GMT. If you are donating from abroad, you will need to donate via the Big Give from midday GMT on 29th November. You are able to donate from abroad as long as you have one of the accepted card types.

Will offline donations be doubled during the December Challenge?

No. All donations during the Christmas Challenge must be made online through the ‘Donate Online Now’ button on the Trust's project page on the Big Give

How much can I donate during the Challenge?

Up to £5,000 will be matched per donor to any given charity. Donations over this amount will have the first £5,000 doubled (if funds are available) and the
surplus will be processed as a normal unmatched donation. Please note that the minimum online donation is £5.

Will you able to see my donation details?

When you make your donation you will be asked whether you would like to pass your contact details onto us. If you agree, Sebastian's Action Trust will receive your full contact details, if you choose not to, the charity will simply receive your name.

Will the Big Give contact me?

When you make your donation you will be asked whether you would like to be kept up to date with the latest news from the Big Give. If you would like to receive
updates, make sure the box is checked. If you uncheck the box, then you will not be contacted by them in the future.

How will I know my donation has been successful?

Once you have made your online donation, you will be automatically redirected to a thank you page with a receipt. You will also receive an email thanking you for
your donation. This automatic email may well find its way into your spam folder, so don’t forget to check there!

What payment methods are accepted?

Donations must be made online using a debit/credit card. The following card types are accepted: Mastercard / Visa / Maestro / Switch / Solo / Delta / American

Can I make an online donation from my CAF account?

No. At present, we are unable to accept online donations made via CAF accounts. Given the nature of the Christmas Challenge, we need to have rapid confirmation that there are sufficient funds held in donors’ accounts and this confirmation can take several days from CAF.

What is Gift Aid?

Gift Aid is a way for charities to increase the value of donations made to them by UK taxpayers. This is done by claiming back the basic rate tax paid by the
donor and can increase the donation by a quarter at no cost to you.

Can I claim Gift Aid on my online donation made during the Big Give Christmas Challenge?

Yes. If you are eligible, you can claim Gift Aid on the donation itself, although the Gift Aid can only be claimed in relation to your actual donation, and not on the matched amount as well – you can read more about claiming Gift Aid on the HMRC website. All Gift Aid claims are made on the our behalf The Big Give's payment processor, Charities Trust.

Is it secure to make an online donation via the Big Give?

Yes. All of the online donations are processed by Charities Trust whose system is PCI Compliant Level One and incorporates 3D Secure – the highest level possible – and they hold a security certificate on the site as well, which is an industry standard certificate. Furthermore, your connection to the Big Give is encrypted so it is perfectly safe to donate via our systems.

Final things to remember…

If this is your biggest transaction, please make sure that you have notified your bank beforehand so that it goes through on time.

If you are abroad, please remember to call your bank beforehand and remember that online donations start from 12pm GMT on Tuesday 29th November. 


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